Celebrating 1 year of Pass The Keys Exeter with our Partner’s Oliver and Natalie!
How did that happen? One year on from the start of our Pass The Keys journey and we have hosted over 85 breaks and we’re steadily building our portfolio to provide top-quality short-let property management services to homeowners in the area.
Despite the chaos of Covid, Exeter has had a fantastic first year and we’re excited to move out to Exmouth, Dawlish, Teignmouth and beyond. Below we explain what has made this first year great and what we are aiming for in the future.
How long have you been a Franchise Partner for and how has your experience been overall?
It has now been a full year of operations, although that has flown by. 2020 was an unusual year for us all, but we knew once lockdown restrictions eased that we would be in a great position being in the heart of Devon. There have certainly been some challenges, though they have set us in good stead for building the business in the future. If we can do well in 2020, just imagine what we can achieve next year.
What drew you to franchising at Pass the Keys?
Pass the Keys really does offer the full package and their technology enables us to ensure that the service we provide is second to none. We have been running a local independent estate agency for over ten years and knew there was an appetite for the short-term rental market here but had never been able to find a solution that would provide the gold standard our clients had become used to. Once we looked at Pass the Keys, we knew the people, the support and the technology were all in place and we could offer this as a viable option alongside our other services. We were not prepared to do anything other than an excellent job and Pass the Keys has a proven model that they are continually improving and developing.
How would you describe Pass the Keys as an organisation?
If Pass the Keys were a person they would definitely be a perfectionist! They are an organisation that truly listens and understands their hosts’ needs and want to do their best to help support them make the most out of every homeowner’s property. As a relatively young organisation, it has a contagious energy and is constantly searching for ways to adapt and improve. Enthusiasm and innovation for the industry are what keeps Pass the Keys at the top of their game.
What about the business model?
The combination of the National HQ support, the technology and the local knowledge and expertise ensure that every base is covered. Mistakes have been made and overcome to provide an even better service. Being part of a close-knit team of Franchise Partners means we have a wealth of experience all across the UK and we can draw from each other to better understand any issues within the sector. As we have grown, territories have become more distinct and we are now able to really fine-tune how we operate in each area. There is always room for growth, and the business model allows for us to flex and adapt as the market changes.
What is the support like from Pass the Keys HQ?
HQ has been there at every step and has been crucial to our success. There is always someone around to help, whether it is a technical issue or just general advice. Our Account Manager has a wealth of experience, so we are always confident we will get the support we need just at the end of a phone call. The only negative is they live in London, so we don’t get to socialise as much as we would like!
To find out more about what it’s like to be a Pass the Keys Partner, give our Franchise Consultants a call on 07480 780 766 or book a call via this link – they’ll be more than happy to help!
They couldn’t be more supportive!. My Account Manager is invaluable to me, he is extremely reliable and we always have our weekly catch-ups. I think the team is great, I can’t fault it. No negatives at all.
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Interview with our East Berkshire franchisee, Joe
Pass the Keys is celebrating our partnership with our very first franchisee who joined us in April last year. Joe is proving to be a real success, steadily building his portfolio and providing top-quality short-let property management services to homeowners in the area. Originally operating in Windsor and a few surrounding small towns, he has since expanded to cover a much larger territory of East Berkshire.
We asked Joe a few questions about his experience as a Pass the Keys partner and here is what he had to say.
How long have you been a franchisee for and how’s your experience been overall?
I started in April (2019) and it’s going well! I was very excited when I joined and I’m still excited now – I love the business and the reasons why I joined are being proven.
What drew you to franchising at Pass the Keys?
There were three things that drew me to franchising at PTK: the people, the opportunity and the tech. The tech was a massive factor. I’m a bit of a geek, and the tech blew my mind, it was insane. The team continuously developing it are doing such a great job.
How would you describe PTK as an organisation?
PTK is energetic, enthusiastic and brilliant! The energy is obvious because the people within the company put so much into it and you can tell.
What about the business model?
It’s a proven model that works. Mistakes have already been made, and we’ve made some but on the whole they’ve already been ironed out.
What is the support like from PTK HQ?
I love it. My Account Manager is invaluable to me as he gives me time and we always have our weekly catch-ups. I think the team is great, I can’t fault it. No negatives at all.
We’re extremely excited to continue the journey with Joe as we help him grow the number of properties under his management. Determined, ambitious and a pleasure to work with, it’s a very Happy 1st Anniversary from everyone at Pass the Keys!
To find out more about what it’s like to be a PTK partner, give our Franchise Consultants a call on 0208 050 2818 or book a call via this link – they’ll be more than happy to help!