Meet Hannah, our Swansea partner

Expanding into Wales’ second largest city; Pass the Keys, the UK’s leading short let management service, is now offering our services to property owners in Swansea to help make managing their short-term lets efficient and hassle-free.

Since we were founded in 2015, London-based company Pass the Keys have worked with hundreds of property owners across the UK through sites such as Airbnb and to host thousands of international and domestic guests.

As the demand for accommodation for short term lets is rising significantly in Swansea, there is an increasing demand for professional support and services to help manage that. Pass the Keys are proud to announce that we have teamed up with local business owner and entrepreneur Hannah McCartan to provide that support in Swansea.

Pass the Keys is a new kind of property management company, and full-service operation, created specifically to give homeowners the ability to maximise their short-term rental income without any hassle. In a nutshell, we list and manage your property on short-letting sites like Airbnb, so you don’t have to.

We interviewed the Managing Director of Pass the Keys (Swansea) Ltd, Hannah, to find out why she’s so passionate about the city and its growing short let industry.

Q: Hi Hannah, can you tell us a bit about yourself?

HM: I’m Hannah McCartan, Managing Director of McCartan Lettings and Property Management in Swansea, and also the latest professional partner of Pass the Keys.

I started working in property in 2001 just part-time whilst studying as an undergraduate at Swansea University. I quickly realised my love for the industry. In 2003, I began to focus more on lettings than sales, and in 2006 (aged 25), an opportunity arose to set up my own dedicated lettings agency and I took it! McCartan Lettings was formed. From there, McCartan Lettings has gone from strength to strength.

Airbnb Management in Swansea

There is undoubtedly an increasing demand within the lettings market in Swansea for short term accommodation, and I’m excited to bring my knowledge and expertise to this new venture.

Q: Why did you decide to start your business in Swansea?

HM: I am very passionate about Swansea and feel it has huge amounts of potential. We are surrounded by beautiful golden beaches here, and the £1.3 billion City Deal has already begun to transform the City Centre, bringing in tourism and new employment opportunities.

Knowing the demand for accommodation from visitors and businesses all over the UK and abroad will continue to increase, it feels like now is the right time to enter into short-let accommodation in Swansea.

It’ll be a natural progression from standard residential lettings.

Keeping up with developing technology must be at the forefront of operations and is the key to success for lettings moving forward. Pass the Keys have a fantastic online portal for landlords and operational systems already in place.

They have also achieved the prestigious Professional Co-Host Status with Airbnb, one of only 3 companies in the whole of the UK, which aligns with my core values of providing service excellence to all our clients.

After several meetings with their CEO (on Langland Beach, no less!) and at their hub in Shoreditch, London, it became quickly apparent that the team at Pass the Keys shared the same core values and open approach to learning and developing together as I and my team at McCartan.

My aim is to combine my 18 years experience of the property market with Pass the Keys’ advancements in management technology and their official Airbnb Professional Co-host status to help facilitate and support landlords and hosts with efficient, easy-to-use support and management services in Swansea.

It is a brand that I am proud to become a part of, and I am excited about the future of Pass the Keys!



Q: Why do people need a short-letting company in Swansea like Pass the Keys?

HM: There are some excellent holiday lettings companies working in the Swansea area, but they have very specific focuses – holiday lets, or serviced apartments. There aren’t any agents taking on the whole of the short lets market, or working as totally dedicated Airbnb management specialists in Swansea at the moment.

Feedback from my clients and business contacts so far has been overwhelmingly positive, with many already providing referrals based on the good reputation that I have already earned in the area.

Swansea currently has more than 5 million visitors every year. Interestingly, 85% of tourists revisit Swansea, and 80% will stay for an average of 4 days.

This is a chance for property owners in Swansea who are ready to capitalise on this booming industry and increase their income through short lets.

There are many challenges facing property owners in Swansea that make them reluctant to enter the short-letting market such as poor management systems, extra costs for unexpected damage, the classic horror stories of ‘party weekends’ and the subsequent cleaning fees, etc. This is where Pass the Keys Swansea will be able to help.

Q: What advice would you give to property owners if they want to host on Airbnb?

HM: I think this would be the same advice I give our McCartan Lettings landlords! Guests, like tenants, expect a high standard of accommodation, particularly if they have chosen to book your property instead of a hotel.

First and foremost, you need to make sure your property is exceptionally clean, well-maintained and well equipped. That doesn’t mean overly cluttered though!

Guests are looking for ideal locations for their stays, and for individual charm in a property – so make sure your photographs are professional to ensure they maximise on your property’s benefits to really show it off.